By 2020, Financial Inclusion Will…

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At the 2016 MasterCard Foundation Symposium on Financial Inclusion, we asked the experts to finish the following sentence: “By 2020, financial inclusion will…”

Driving Client Centricity

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At The MasterCard Foundation Symposium on Financial Inclusion, the first plenary session discussed how leadership and the organizational culture at financial service providers are critical to ensure true client-centric practices. CNBC Africa’s news anchor, Gugulethu Cele, moderated the discussion with Doug Baillie, Chief Human Resources Officer of Unilever, Lelemba Phiri, Group Head of Talent and Managing Director for Zambia and Malawi at Zoona Group, and Ramesh Ramanathan, Chairman and Founder of Janalakshmi Financial Services.

Clients at the Centre of Financial Inclusion Efforts

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Financial inclusion for all by 2020 can only be achieved if financial service organizations do more to focus on the needs and expectations of the two billion people in the world currently excluded from the formal financial system. At the recent MasterCard Foundation Symposium on Financial Inclusion, held in Cape Town from November 19-20, speakers reinforced the idea that client centricity is key to inclusive access to finance.

Client Centricity is…

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At The MasterCard Foundation Symposium on Financial Inclusion, we asked the experts to finish the following sentence: “Client Centricity is…”

Lelemba Phiri on Client-Centred Culture

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Lelemba Phiri, Group Head of Talent and Managing Director for Zambia and Malawi, Zoona Group describes the importance of client-centred culture and leadership.

Ignacio Mas on Money Management

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Ignacio Mas, Executive Director and Co-Founder at Digital Frontiers Institute, discusses money management and the future of financial inclusion.

CNBC Africa at The MasterCard Foundation Symposium on Financial Inclusion

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At the third annual MasterCard Foundation Symposium on Financial Inclusion, held in partnership with the Boulder Institute of Microfinance, CNBC Africa interviewed delegates about how to improve access to financial services in Africa.

Reeta Roy, President and CEO of The MasterCard Foundation, spoke about the work being done by the Foundation and the importance of understanding the needs of people living in poverty and improving their access to financial services.

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