Embracing Client Centricity To Close The Inclusion Gap

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Five Years of SoFI in One Infographic

Each year since 2013 the Foundation has convened hundreds of industry professionals to focus on barriers to greater financial inclusion around the world. This year we reflect on progress made over the past five years, explore challenges that still lie ahead, and plan how to expand and deepen financial inclusion for the world’s most underserved people.

 

Finding the Firms Putting Clients at the Centre of Financial Inclusion

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Three years ago, the Mastercard Foundation organized the first Clients at the Centre Prize. The intent was simple: to celebrate organizations across the globe that fundamentally base the success of their businesses, products, and services on the depth to which they understand and meet the financial services needs of poor people. These organizations embed client value and protection into everything they do, and we wanted to recognize them.

Each year since then, the Prize has been awarded during our Symposium on Financial Inclusion (SoFI). Three finalists come before the audience and are given six minutes to “pitch” why they should win the Prize. They outline how they operationalize client centricity for the purposes of positively impacting the lives of people with low incomes.

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